We provide free shipping to all parts of the UAE. otherwise, you only pay for return shipping For more details on shipping and delivery, read our Shipping Policy.

We understand that receiving your package in a timely manner is important to you, which is why we make every effort to ensure that your order is processed and delivered as quickly as possible. Once your order has been confirmed, we will package your items securely and ship them out using our trusted shipping partner. Depending on your location, you can expect to receive your package within 3-4 business days.

We’re always here to help and assist you with any queries you may have. If you have any questions or concerns about your order, products, or anything related to our website, you can contact us through the following methods:

1. Contact Form: You can fill out the contact form on our website, which is a simple and convenient way to reach out to us. You’ll need to provide your name, email address, and your message or query. We’ll get back to you as soon as possible.
2. Live Chat: We also have a chat option on our website, where you can chat with one of our customer service representatives in real-time. This is a great option if you need immediate assistance and prefer a quick response.
3. Email: You can also email us at info@ditllcae.com. This is a great option if you prefer to communicate through email or if you have a detailed query that you’d like to send in writing.

No matter which method you choose to contact us, we’re committed to providing you with the best customer service experience possible. Our team will do our best to answer your queries in a timely and helpful manner, and we’ll work with you to resolve any issues or concerns you may have.

In order to place an order, you will need to create an account with us. This allows us to keep your information secure and ensures a smooth checkout process for future orders. Once you’ve created an account, you’ll be able to browse our product selection, add items to your cart, and place an order in just a few clicks.

Refurbished devices are products that have already had a previous owner or user. These devices undergo a thorough inspection and reconditioning process by expert technicians to ensure they meet the same high standards as a brand new product. This process includes testing, repairing, and cleaning the device to ensure that it is in excellent working condition.
When you purchase a refurbished device, you can expect to receive a product that is like-new and has been fully restored to its original quality. We offer a contractual guarantee of at least 3 months on all of our refurbished devices, providing you with the peace of mind that comes with knowing that your purchase is protected.
Purchasing a refurbished device not only offers you significant savings compared to buying a brand new device, but it is also an environmentally friendly choice. By choosing to buy a refurbished device, you’re helping to reduce electronic waste and contributing to a more sustainable future.
A reconditioned device is a product that has already lived a first life, fully checked and reconditioned by an expert reconditioned. Each device is meticulously tested, repaired and cleaned before being put back on sale, with a contractual guarantee of 3 months minimum and 10 days to change your mind.